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 Avoiding multiple gateway charges on multiple invoices using ADD FUNDS

if you receive multiple invoices frequently, it may be best that you use the 'ADD FUNDS' feature...

 Can I change my default payment method?

Yes.  While logged in to your client account, view the EDIT ACCOUNT DETAILS page.  Change the...

 Can I get / print a copy of my invoices?

Yes of course.  While logged in to your client area, click on the HOME button, in the main menu...

 Can I set up a paypal subscription?

No.  We stopped this a few years back because of issues with paypals' subscription service not...

 Cancellation Procedure Outlined

Services can be cancelled at any time*.     (details here) Invoices for active services are...

 Direct Debit Guarantee Scheme

 Do your prices include UK VAT?

Currently GodsWeb is not a VAT registered company. The prices quoted are the total prices - no...

 How do I access my control panel?

Click on SERVICES > MY SERVICES > ACTIVE button beside hosting accountthen from left hand...

 How do I cancel / stop a domain name from being renewed?

Login to your account - select:  DOMAINS  > MY DOMAINS (from the main site menu) Click on the...

 How do I cancel a hosting account or other service?

To terminate or cancel a hosting account take the following steps: 1)  Login to your private...

 How do I close my GodsWeb client account?

Firstly, you should login to your client account and ensure that there are no active...

 How do I order add-ons for my hosting account?

If your hosting account has add-on services available, you can order these at any time.  The...

 How do I pay my invoices?

There are 3 ways to pay your invoices with us.  Paypal, Credit/Debit Card or Pre-funding your...

 How do I unsubscribe from newsletter emails?

Apart from accounting emails (invoices etc) we communicate with customers in 2 ways: 1) ...

 How do I upgrade/downgrade my hosting account or other service?

You can upgrade/downgrade your hosting package at any time*.  The steps are as follows: 1)...

 How quickly do you respond to support tickets?

We respond to all requests inside the following time frames:SALES:  24 hours  (except...

 I cannot add my credit/debit card to my account.

This happens because there is some error between the details you have provided on your GodsWeb...

 I just ordered a hosting account, but it hasn't been activated?

If you have ordered and paid for a hosting account, and more than 2 hours has passed since...

 I now have a Reseller Licence. Can I transfer across my previous ordered single hosting accounts to benefit from the Reseller discounts?

The short answer is yes.  However, it does take quite a bit of work to make this happen for...

 My order has just been cancelled as 'flagged for review'. Why? and what can I do about it?

If you use a free email address provider to sign up to GodsWeb, we are sorry, but your order will...

 Payment gateway charges

Our services are discounted so heavily, we ask customers to pay a small amount (which adds up to...

 Reports of Abuse

Should you wish to report abuse by any of our customers, you can do so by raising a support...

 Terms

Net Development Group trading as GodsWeb issues this document. The company shall be known...

 Two Factor Authentication - why you need it?

We know, your login to your private client area of myGodsWeb has become one of the most precious...

 What are 'overage' charges?

If you have a hosting account that has 'unlimited' or 'no limits' as part of its feature list, it...

 What charges will I face if I exceed my hosting plan's monthly data transfer allocation?

We advise and encourage all customers to monitor their own bandwidth/data transfer usage on their...

 What do I enter for my SSL cert configuration?

You will be asked for 2 things:Web Server Type:   cPanel / WHMandCSRTo generate your CSR, you...

 What is the invoice/billing procedure?

 TIME FRAME 30 DAYS BEFORE CANCELLATION PERIOD (up to 72 hours before due date) DUE DATE...

 Which payment method should I use?

This is probably the most important article in the knowledgebase and you should use it to find a...

 Why do you have an 'account ownership transfer fee'?

Quite a few reasons.  Here are the most important: It covers our administration costs and time...

 Why was my credit/debit card payment declined?

Declines can happen for a variety of reasons. When we submit a charge to your bank, they have...

 Can I change the frequency of my account payments?

Yes you can. We can make changes on any product/service (not domain names) to any period that...