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 Can I change my default payment method?

Yes.  While logged in to your client account, view the EDIT ACCOUNT DETAILS page.  Change the...

 Can I get / print a copy of my invoices?

Yes of course.  While logged in to your client area, click on the HOME button, in the main menu...

 Can I set up a paypal subscription?

No.  We stopped this a few years back because of issues with paypals' subscription service not...

 Cancellation Procedure Outlined

Services can be cancelled at any time*.     (details here) Invoices for active services are...

 Direct Debit Guarantee Scheme

 Do your prices include UK VAT?

Currently GodsWeb is not a VAT registered company. The prices quoted are the total prices - no...

 How do I cancel / stop a domain name from being renewed?

Login to your account - select:  DOMAINS  > MY DOMAINS (from the main site menu) Click on the...

 How do I cancel a hosting account or other service?

To terminate or cancel a hosting account take the following steps: 1)  Login to your private...

 How do I close my GodsWeb client account?

Firstly, you should login to your client account and ensure that there are no active...

 How do I order add-ons for my hosting account?

If your hosting account has add-on services available, you can order these at any...

 How do I pay my invoices?

There are 4 ways to pay your invoices with us.  Paypal, Direct Debit, Credit/Debit Card or...

 How do I unsubscribe from newsletter emails?

Apart from accounting emails (invoices etc) we communicate with customers in 2 ways: 1) ...

 How do I upgrade/downgrade my hosting account or other service?

You can upgrade/downgrade your hosting package at any time*.  The steps are as follows: 1)...

 How does the Direct Debit payment option work?

Direct Debits are set up on a per product basis (not on a per client basis).  This means, that...

 I cannot add my credit/debit card to my account.

This happens because there is some error between the details you have provided on your GodsWeb...

 I just ordered a hosting account, but it hasn't been activated?

If you have ordered and paid for a hosting account, and more than 2 hours has passed since...

 I now have a Reseller Licence. Can I transfer across my previous ordered single hosting accounts to benefit from the Reseller discounts?

The short answer is yes.  However, it does take quite a bit of work to make this happen for...

 I've just received a notification that my GodsWeb.co.uk paypal subscription has been cancelled. Why?

If you have received an email like this, it will have come from paypal and not GodsWeb. The...

 My order has just been cancelled as 'flagged for review'. Why? and what can I do about it?

If you use a free email address provider to sign up to GodsWeb, we are sorry, but your order will...

 Reports of Abuse

Should you wish to report abuse by any of our customers, you can do so by raising a support...

 Terms

Net Development Group trading as GodsWeb issues this document. The company shall be known...

 Two Factor Authentication - why you need it?

We know, your login to your private client area of myGodsWeb has become one of the most precious...

 What are 'overage' charges?

If you have a hosting account that has 'unlimited' or 'no limits' as part of its feature list, it...

 What charges will I face if I exceed my hosting plan's monthly data transfer allocation?

We advise and encourage all customers to monitor their own bandwidth/data transfer usage on their...

 What is the invoice/billing procedure?

 TIME FRAME 30 DAYS BEFORE CANCELLATION PERIOD (up to 72 hours before due date) DUE DATE...

 Which payment method should I use?

This is probably the most important article in the knowledgebase and you should use it to find a...

 Why do you have an 'account ownership transfer fee'?

Quite a few reasons.  Here are the most important: It covers our administration costs and time...

 Why have you taken money out of my paypal account after I've already paid/cancelled?

We haven't. No-one can take money out of anyone's paypal account without their...

 Why was my credit/debit card payment declined?

Declines can happen for a variety of reasons. When we submit a charge to your bank, they have...

 Can I change the frequency of my account payments?

Yes you can. We can make changes on any product/service (not domain names) to any period that...