if you receive multiple invoices frequently, it may be best that you use the 'ADD FUNDS' feature...Can I change my default payment method?
Yes. While logged in to your client account, view the EDIT ACCOUNT DETAILS page. Change the...Can I get / print a copy of my invoices?
Yes of course. While logged in to your client area, click on the HOME button, in the main menu...Can I set up a paypal subscription?
No. We stopped this a few years back because of issues with paypals' subscription service not...Cancellation Procedure Outlined
Services can be cancelled at any time*. (details here) Invoices for active services are...Direct Debit Guarantee Scheme Do your prices include UK VAT?
Currently GodsWeb is not a VAT registered company. The prices quoted are the total prices - no...How do I cancel / stop a domain name from being renewed?
Login to your account - select: DOMAINS > MY DOMAINS (from the main site menu) Click on the...How do I cancel a hosting account or other service?
To terminate or cancel a hosting account take the following steps: 1) Login to your private...How do I close my GodsWeb client account?
Firstly, you should login to your client account and ensure that there are no active...How do I order add-ons for my hosting account?
If your hosting account has add-on services available, you can order these at any time. The...How do I pay my invoices?
There are 3 ways to pay your invoices with us. Paypal, Credit/Debit Card or Pre-funding your...How do I unsubscribe from newsletter emails?
Apart from accounting emails (invoices etc) we communicate with customers in 2 ways: 1) ...How do I upgrade/downgrade my hosting account or other service?
You can upgrade/downgrade your hosting package at any time*. The steps are as follows: 1)...How quickly do you respond to support tickets?
We respond to all requests inside the following time frames:SALES: 24 hours (except...I cannot add my credit/debit card to my account.
This happens because there is some error between the details you have provided on your GodsWeb...I just ordered a hosting account, but it hasn't been activated?
If you have ordered and paid for a hosting account, and more than 2 hours has passed since...I now have a Reseller Licence. Can I transfer across my previous ordered single hosting accounts to benefit from the Reseller discounts?
The short answer is yes. However, it does take quite a bit of work to make this happen for...My order has just been cancelled as 'flagged for review'. Why? and what can I do about it?
If you use a free email address provider to sign up to GodsWeb, we are sorry, but your order will...Payment gateway charges
Our services are discounted so heavily, we ask customers to pay a small amount (which adds up to...Reports of Abuse
Should you wish to report abuse by any of our customers, you can do so by raising a support...Terms
Net Development Group trading as GodsWeb issues this document. The company shall be known...Two Factor Authentication - why you need it?
We know, your login to your private client area of myGodsWeb has become one of the most precious...What are 'overage' charges?
If you have a hosting account that has 'unlimited' or 'no limits' as part of its feature list, it...What charges will I face if I exceed my hosting plan's monthly data transfer allocation?
We advise and encourage all customers to monitor their own bandwidth/data transfer usage on their...What is the invoice/billing procedure?
TIME FRAME 30 DAYS BEFORE CANCELLATION PERIOD (up to 72 hours before due date) DUE DATE...Which payment method should I use?
This is probably the most important article in the knowledgebase and you should use it to find a...Why do you have an 'account ownership transfer fee'?
Quite a few reasons. Here are the most important: It covers our administration costs and time...Why was my credit/debit card payment declined?
Declines can happen for a variety of reasons. When we submit a charge to your bank, they have...Can I change the frequency of my account payments?
Yes you can. We can make changes on any product/service (not domain names) to any period that...