Net Development Group trading as GodsWeb issues this document. The company shall be known throughout this document as GodsWeb.
Use of GodsWeb services constitutes acceptance and agreement to our TOS (Terms of Service). All service provisions are subject to the TOS (Terms of Service) of GodsWeb.
The TOS may be changed from time to time at the discretion of GodsWeb. The client understands that changes to the TOS by GodsWeb shall not be grounds for non-payment.
GodsWeb agrees to provide the client with web hosting services for a monthly or annual fee. GodsWeb will never require clients to advertise for GodsWeb on their website in any way shape or form unless agreed upon, such as a non-profit organisation receiving complimentary hosting. Clients are allowed to use GodsWeb services for personal and/or business/commercial websites or content.
All services provided by GodsWeb may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United Kingdom (or any other country) law is prohibited. This includes, but is not limited to: copyrighted material, material that is threatening or obscene, material that is "adult only" content, or material protected by trade secrets and other statue. The subscriber agrees to indemnify and hold harmless GodsWeb from any claims resulting from the use of the service which damages the subscriber or any other party.
GodsWeb does not allow adult membership "xxx" related websites, pornography and sex-related content on its servers. Nor do we allow adult subscription or membership based "pay sites". This includes sexual content, or links to adult content hosted elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to our servers or any other server on the Internet. Links to such materials are also prohibited. GodsWeb will be the sole arbiter as to what constitutes a violation of this provision.
Educational adult websites, dating sites, and adult e-commerce stores are allowed. If you are in any doubt we strongly recommend checking with GodsWeb support before hosting such websites. GodsWeb will be the sole arbiter as to what constitutes a violation of this provision.
Some Examples of Unacceptable Content:
- Adult / Pornographic
- Hacking programs / Hacking Archives / Hacking Information
- Warez Sites
- Spam / Spamming Software
Distribution or Transmission of Obscene or Indecent Speech or Materials:
Violation of indecency and obscenity laws can result in criminal penalties.
Intellectual Property Rights:
Material accessible to you through GodsWeb's Services may be subject to protection under United Kingdom (or any other country) copyright laws, or laws protecting trademarks, trade secrets or proprietary information. Except when expressly permitted by the owner of such rights, you must not use the Godsweb Hosting Service in a manner that would infringe, violate, dilute or misappropriate any such rights, with respect to any material, which you access or receive through the GodsWeb Hosting Network. If you use a domain name in connection with the GodsWeb Hosting Service or similar service, you must not use that domain name in violation of any trademark, service mark, or similar rights of any third party.
SPAM and Unsolicited Email:
GodsWeb takes a zero tolerance approach to the sending of Unsolicited Email (SPAM). Very simply this means that Clients of GodsWeb may not use or permit others to use our service for sending SPAM Emails. Clients of GodsWeb may not host, or permit hosting of, sites or information that is advertised by SPAM from other services. Violations of this policy carry severe penalties, including termination of service.
If a customer is found to be in violation of our SPAM policy, GodsWeb may, at its sole discretion, restrict, suspend or terminate a customer's account. In addition, GodsWeb may impose a £100 penalty for each spam policy violation. GodsWeb solely reserves the right to refuse or cancel service to known spammers. Lastly, GodsWeb reserves the right to determine what violates this policy. As such, any violation may result in cancellation of services without refund.
"Catch All" Email Accounts:
GodsWeb does not allow the use of "catch all" email accounts. This is the practise of email@example.com directing all mail to a single mailbox. This practice is out-of-date and causes extreme surges of spam, both for you and for our spam filtering servers. To use an email address you must login to your control panel and create the required mailbox, catch-all mailboxes are banned and if found will be removed without notice or your account disabled.
SpamExperts Spam Filtering Limits:
Some domain names may receive such a high volume of spam email that it will not be possible for us to provide SpamExperts filtering service to them, due to the extreme usage. While SpamExperts is a dedicated system for handling huge volumes of spam it does have limits. Should the amount of spam or number of mailboxes in use on a domain break what GodsWeb believes to be 'fair use' limits for your hosting package then we will inform you that SpamExperts services will not be continued for your domain or an upgrade of package may be suggested. SpamAssassin will be supplied in replacement to SpamExperts.
Scripting, Applications and Background-running Programs:
We do not allow background-running programs. This includes any IRC related software such as bouncers and bots. We provide a hosting service not a shell service. You are not allowed to compile and run software on our hosting servers.
You are free to use any scripts (such as php, cgi or perl) you wish provided they do not affect the normal operations of the server and they are not mentioned specifically below.
Scripts that are commonly known for causing server disruption include large cgi-based message forums, auctions, galleries, and banner exchanges. In the event a script affects normal server and/or administrative operations, GodsWeb reserves the right to disable the account pending client cooperation and resolution.
Scripts we do not allow include:
- Chat servers/scripts of any kind are strictly prohibited.
- Formmail scripts specifically using the filename "formmail" are prohibited.
Formmail and contact forms are acceptable providing the script is not named "formmail" for its filename and providing that you maintain the latest version of the script and it remains secure and un-abused by spammers.
We do allow you to have ONE remote MySQL user if requested. The user must have a fixed, non changing, IP address for us to grant access to. You can request a remote MySQL user via our helpdesk.
Customers may not use the GodsWeb Hosting Network to attempt to circumvent user authentication or security of any host, network, or account. This includes, but is not limited to, accessing data not intended for the customer, logging into a server or account the customer is not expressly authorized to access, password cracking, probing the security of other networks in search of weakness, or violation of any other organization's security policy. Customers may not attempt to interfere or deny service to any user, host, or network. This includes, but is not limited to, flooding, mail bombing, or other deliberate attempts to overload or crash a host or network. GodsWeb will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations. Users who violate system or network security may incur criminal or civil liability.
Fair Use Policy:
Hosting accounts described with 'unlimited' webspace are defined as having all content front facing and publicly accessible and are subject to a fair use policy of 10GB per hosting account. Files must not be stored on the servers which are not related to the website. Any accounts exceeding this fair use policy will continue hosting but incur excess overage charges billed monthly in arrears as per our pricing at the time. Currently 0.003 per MB.
For security reasons GodsWeb operates 'closed' datacentre facilities. Physical access to any servers or related equipment at any GodsWeb location is not permitted. Only fully authorised GodsWeb staff are permitted access to work onsite at these facilities.
GodsWeb provides 24/7 technical support to its Clients.
GodsWeb limits technical support to its area of expertise, this is providing web hosting services and related features. GodsWeb does not offer support for application specific issues such as php programming, cgi programming, html, website design and development or any other such issue. If you host multiple websites for your own clients, GodsWeb does not provide technical support for YOUR Clients.
Any additional work you may require from GodsWeb staff which does not fall within usual support boundaries is charged at a rate of £50 GBP per hour, in 30 minute increments. All charges will be discussed before work commences on a per incident basis. Examples of work beyond the boundaries of normal support include: site scripting problems, script installation, website design and development.
Requests for cancellation must be submitted via the billing area (Service > My Services > Manage Product > Request Cancellation). Your cancellation will be confirmed by GodsWeb.
Cancellation must be received at least 14 days before your next invoice due date. GodsWeb will then stop all recurring payments and you will not be charged again. If any invoices are overdue on your account then these must be settled prior to submitting your cancellation request.
Changing a domains DNS to another provider or transferring a domain away from GodsWeb does not constitute a hosting cancellation request. A cancellation request must be submitted via the billing area and confirmed by GodsWeb.
GodsWeb will not charge you for transferring a .uk domain(s) away to another registrar’s tag.
The customer acknowledges that, termination of the agreement for any reason will result in GodsWeb ceasing to provide the applicable services, with the consequences that flow from such cessation, including (but not limited to), deletion of data .e.g. hosting account(s), mail boxes and backups.
Establishment of this service is dependant upon receipt by GodsWeb of payment of all stated charges. Subsequent payments are due on a reoccurring date that coincides with the date of signup (monthly or yearly terms).
Service may be interrupted on accounts that fall overdue by 5 days (such as a credit/debit card being declined or expired). GodsWeb may, at its sole discretion, charge a fee of £10.00GBP to reinstate a suspended account.
When payment is declined from your chosen payment method we will send an email notification and retry payment the following day, this will occur at least 3 times over a 3-5 day period. After this period if we have not received payment or had notice from you that the due payment is in hand, your account will be suspended and eventually terminated at the sole discretion of GodsWeb.
It is very important you keep your email address and telephone numbers on file with us current. Failure to keep us updated with accurate contact information may mean important communications don’t reach you, resulting in suspension or termination of your hosting account.
A service charge, equal to the charge incurred by GodsWeb, will be charged to your account for each chargeback, disputed payment, or any other form of payment that is returned to GodsWeb unpaid.
Refunds and Disputes:
All payments to GodsWeb are non-refundable. This includes any setup fee and subsequent charges regardless of usage. If you dispute a charge that, in GodsWeb's sole discretion is a valid charge under the provisions of this TOS, you agree to pay GodsWeb an Administrative Fee for costs associated with pursuing that payment.
If you are paying annually for hosting services and cancel early before your 12 months of service is over, we will not issue a pro-rata refund for full unused months at time of cancellation.
All domain name registration fees are non-refundable, in whole or in part, even if your domain name registration is suspended, cancelled or transferred prior to the end of your term. Please be careful when ordering as spelling mistakes and 'typos' cannot be corrected or refunded.
VAT and Payment Currency:
Clients will be billed in GBP (Pounds Sterling), (United States Dollars) or (Euro) and prices do not include VAT. GodsWeb is not VAT registered.
GodsWeb reserves the right to change the pricing of products and/or services at any time.
GodsWeb does not provide paper or hard-copy invoices. PDF invoices are sent via email and available in your billing area.
Domain Name Expiry and Redemption Fees:
GodsWeb is not liable for expiry or loss of your domain name.
Before a domain expires you will be reminded to renew your domain by email to the address we hold on file for you. We strongly recommend keeping an eye on your renewal dates in your billing area and your diary too. On the date a domain expires it will be deactivated by the registry, and no longer display your website. Once a domain is deactivated and expired you will have somewhere between 5 and 30 days to contact us to renew the domain name at our regular renewal rates.
Redemption Period - After between 5 and 30 days have passed since the expiry date of your domain, the domain is placed in its "redemption period" and to renew the domain at this stage will cost $250 USD (approx £210 GBP). This is a cost charged by the registry and passed on to you by us. Redemption periods last between 30 and 60 days, and then the domain is released to the public so anyone can re-register your domain and you may lose it.
Grace periods vary for country code Top Level Domains (ccTLD) including Internationalized Domain Names (IDN). Some registries require renewal up to 60 days in advance of the domain name expiration date. It is your responsibility to pay for your Renewal Fees in advance of the due date specified by GodsWeb regardless of the domain name expiration date. Failure to pay your Renewal Fees prior to the due date will result in a fee of $250 to renew your domain. There may be a restoration period between when the domain expires and when the domain can be registered again. In the event that you do not pay by the renewal date, your site may be inaccessible during this time so it is very important that you renew this extension before the renewal date.
Any domain name registered by GodsWeb (as your registrar) is yours to keep. You can transfer your domain name to a different registrar at any time once the domain is 90 days old - Newly registered domains do have a 90 day waiting period where they cannot be transferred from GodsWeb to a different registrar.
The same 90 day 'no transfer' window applies when an expired domain is renewed or restored after being in the registry redemption period. Once 90 days have passed from renewing such domains they are then free to be transferred again.
The "AGENTS AND LICENSES" policies covered below also apply to your use of WHOIS Privacy.
We reserve the right in our sole judgment to suspend, terminate and/or disclose your personal information in the event that any of the following occur:
- Any provision of this Agreement is breached
- If necessary to comply with applicable laws, subpoenas, court orders, a UDRP action or action initiated by any other entity with appropriate jurisdiction
- If we deem that continuing to provide WHOIS privacy services places us in any jeopardy of of harm including financial loss or legal liability on our behalf or on the behalf of any of our partners, affiliates, employees or managers
- If we believe you have not completely abided by your representations and warranties listed in this Agreement
In the event that we or a third-party believe you to be infringing upon any part of this Agreement, we will contact you at the email address associated with your account. It is your responsibility to reply to any such communication within three (3) days.
We are not responsible for any failure to deliver any such notification as things beyond our control may occur that could prevent delivery. If you fail to reply within the given time frame, or if, in our sole judgment, we believe your reply does not adequately address the points raised in our email, we reserve the right to immediately release your contact information and to suspend or terminate the WHOIS privacy service.
This would result in your information being made available via WHOIS. You further agree that we disclaim any liability arising out of undertaking this action and any direct or indirect consequences experienced as a result of releasing your information or suspending or terminating the WHOIS privacy service.
In addition to all other indemnity clauses in this Agreement, you agree to defend, release, and indemnify us, ICANN, the registry operators as well as any of our employees, agents, affiliates, partners and managers for any third-party claims arising out of your usage of the WHOIS privacy services.
Free Website Migration Service:
GodsWeb offers a free migration service from other hosting companies. The success of this service is dependent on the type and quality of the hosting being used as the source for your data. We do not guarantee the quality of migrations, which are offered on a best effort basis, and are largely dependent on the responsiveness and level of testing to be completed by the client.
Migrations are performed in a single batch. If you have 100 websites then we will arrange a window to migrate all 100 sites together. It is not feasible to perform migrations site-by-site over large periods of time, unless special terms are agreed with your account manager as part of the on-boarding process.
Any additional work you may require from GodsWeb staff which does not fall within usual migration boundaries is charged at a rate of £50 GBP per hour, in 30 minute increments. All charges will be discussed before work commences on a per incident basis.
Moving between GodsWeb Services:
When upgrading your service with GodsWeb if a change in server type is required we can usually extend our free migration service to help make the move as painless as possible.
When downgrading (or making significant and frequent changes) it will not always be possible to offer a free migration service, and reasonable charges will be applicable to migration work where the client does not wish to migrate themselves.
Any attempts to undermine, slander, libel, threaten, or cause harm to a GodsWeb server, customer, employee, or the company directly is strictly prohibited and is grounds for immediate termination without refund. In addition, we will pursue all attempts to the fullest extent of the law.
Refusal of Service:
GodsWeb reserves the right at its sole discretion to refuse or cancel service. Violation of any of GodsWeb's TOS could result in a warning, suspension, or account termination. Accounts terminated due to policy violations will not be refunded. Domains terminated due to policy violations will not be released to the customer.
Information Disclosure Policy:
GodsWeb will not otherwise disclose its customers' personal and account information unless GodsWeb has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of GodsWeb, GodsWeb' customers, or others, or where GodsWeb has a good faith belief that the law requires such disclosure.
GodsWeb also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail, electronic communications, or other electronic data that GodsWeb stores or transmits for its customers. The circumstances under which GodsWeb will disclose such electronic customer communications or data are when: * it is necessary in order to provide service to the customer * it is necessary to protect the legitimate interests of GodsWeb and its customers * it is required to cooperate with dispute policies, court orders, warrants, or other legal processes that GodsWeb determines in its sole discretion to be valid and enforceable * it is necessary to provide to a law enforcement agency when the contents appear to pertain to the commission of a crime
It is the policy of GodsWeb to not disclose any personal information or account data to third parties without prior consent of the individual unless instructed to do so by a court of law or other legal warrant/document.
GodsWeb will in the normal course of its business collect personal information from clients and prospective clients, for the purposes of billing, customer service, provision of information, as well as other legitimate business reasons. This information may be stored in a number of ways including electronic and paper formats.
Any person may request a copy of personal information pertaining to themselves, which shall be provided free of charge after reasonable proof of identity. Any personal information held on our systems will be deleted on request and after reasonable proof of identity
We may also store information about you using cookies which we can later access when you visit our websites at a later date. If you want to delete any cookies that are already on your computer, please refer to your system administrator who will be able to help you locate and remove these cookies. If you want to stop cookies being stored on your computer in future, please refer to your browser manufacturer's instructions by clicking "Help" in your browser menu. Please note that taking either of these measures may prevent you accessing features offered from our sites.
As with most websites, when you visit one of our sites, we will log your IP address and time of access which may be used later for research or fault investigation processes.
GodsWeb always strives to provide the highest standards of customer service. However, in the unlikely event of you having a complaint we will always do everything possible to ensure it is dealt with quickly and fairly.
Please contact us via the department you feel is most relevant to your complaint (support, sales or billing).
If our team are unable to resolve your complaint they will refer the issue to someone at director level. Upon receipt of your complaint the director will investigate thoroughly and respond back to you directly.
If you prefer to put the complaint in writing please use our UK postal address below:
Net Development Group,
6 Breagh Lodge,
Please include your account domain name and as much detail as possible in your request, so we can fully investigate your concerns before contacting you. Finally, please note that postal complaints may take longer to process and we would always advise customers (wherever possible) to contact us directly via support ticket.
Customer agrees that it shall defend, indemnify, save and hold GodsWeb (or it's employee's/owners) harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against GodsWeb, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it's agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless GodsWeb against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with GodsWeb server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party and (3) copyright infringement. Customer agrees to limit the liability of GodsWeb to the amount paid for service.
GodsWeb will not be responsible for any damages your business may suffer. GodsWeb makes no warranties of any kind, expressed or implied for services we provide. GodsWeb disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by GodsWeb and its employees. GodsWeb makes no "uptime" guarantees. The Client agrees that GodsWeb shall not be liable for any damages as a result of loss of hosting services or hosted data. The Client further acknowledges that GodsWeb's liability for its own negligence is zero, and GodsWeb may not be held responsible. Liability or Damages in any event may not exceed an amount equivalent to charges payable by Client for services during the period damages occurred. In no event shall GodsWeb be liable for any special or consequential damages, loss of revenue or injury.
GodsWeb can accept no responsibility for any loss of data or consequences arising from this. GodsWeb always advises clients to back up their site data regularly for their own protection. GodsWeb does not guarantee its own backups of customer data and is not liable for any loss of data, loss of backups or inability to restore service after implementing its disaster recovery plan.
GodsWeb furthermore expects that its customers who provide hosting services (resellers) to others will ensure its customers fully comply with all applicable laws and this GodsWeb TOS. A reseller's client's failure to comply with those laws and our TOS will violate this policy.
If a customer provides hosting services (resellers) to others and decides to cancel their reseller hosting account with GodsWeb then GodsWeb will not be responsible for maintaining hosting for the resellers customers. GodsWeb has no agreement or responsibility to any resold services. Resold services to others are your own responsibility.
All communications (emails, verbal or written) are between GodsWeb and the client. These communications are private and are therefore not to be shared with any other parties.
This agreement is made between the customer (as specified in the customer details section when placing your order) and GodsWeb. If you are purchasing hosting on behalf of another party please ensure you specify the account owners details in the customer details section. GodsWeb will only be able to communicate with regards to the account with the registered customer and not a third-party.
Finally, GodsWeb wishes to emphasize that in accepting services, customers indemnify GodsWeb for the violation of any law or GodsWeb policy that results in loss to GodsWeb or the bringing of any claim against GodsWeb. This means that if GodsWeb is sued because of activities of the customer that violate any law, or this policy, the customer will pay any damages awarded against GodsWeb, plus costs and reasonable legal fees.
Failure to comply with any of our terms of service will result in grounds for immediate account deactivation or removal.
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