What is your refund policy?

We are 100% confident that you will find our products, services and support team, more than meet your expectations. If for any reason whatsoever, and in the unlikely event that you are disappointed with any aspect of our service, simply raise a support ticket in your private accounts/support area within 30 days of your initial order, outlining exactly what has disappointed you, and we will issue a no-quibble 100% refund of any hosting fees* you have paid.

*Due to their nature and licensing terms, domain name registrations, add-on products such as Spam Bouncer and Web Builder, as well as any one-off set up fees are not refundable.

**All refunds can only be credited back to you in the form that you made payment. ie, to the same credit/debit card or paypal account etc.

***Accounts which abuse our terms and conditions and acceptable use policy, instantly nullify this guarantee.

****Existing customers with existing hosting accounts are not entitled to refunds on the basis that they already know our services beforehand and therefore cannot request a refund on any of the above basis'.

*****30 money back guarantees do not apply if the customer has benefitted from and upgraded from any free trial hosting accounts offered from time to time.

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