If you received an account closure or account deletion email, - before you raise a support...Avoiding multiple gateway charges on multiple invoices using ADD FUNDS
if you receive multiple invoices frequently, it may be best that you use the 'ADD FUNDS' feature...Can I change my default payment method?
Yes. While logged in to your client account, view the EDIT ACCOUNT DETAILS page. Change the...Can I close my GodsWeb client account?
Yes. Login to your client account and view your EDIT ACCOUNT DETAILS page....Can I get / print a copy of my invoices?
Yes of course. While logged in to your client area, click on the HOME button, in the main menu...Can I set up a paypal subscription?
No. We stopped this a few years back because of issues with paypals' subscription service not...Cancellation Procedure Outlined
Services can be cancelled at any time*. (details here) Invoices for active services are...Direct Debit Guarantee Scheme Do your prices include UK VAT?
Currently GodsWeb is not a VAT registered company. The prices quoted are the total prices - no...GDPR
This information is not intended as legal advice and is provided as a guideline only re the...Have your servers blocked my IP address? I cannot access my cPanel, my emails or my website.
Possibly.It is absolutely essential nowadays that professionally run servers have in-built...How do I access my control panel?
Click on SERVICES > MY SERVICES > ACTIVE button beside hosting accountthen from left hand...How do I cancel / stop a domain name from being renewed?
Login to your account - select: DOMAINS > MY DOMAINS (from the main site menu) Click on the...How do I cancel a hosting account or other service?
To terminate or cancel a hosting account take the following steps: 1) Login to your private...How do I close my GodsWeb client account?
1) Login to your client account2) under Hello (your name) (top right) select EDIT ACCOUNT...How do I order add-ons (like SSL certificates etc) for my hosting account?
If your hosting account has add-on services available, you can order these at any time. The...How do I pay my invoices?
There are 3 ways to pay your invoices with us. Paypal, Credit/Debit Card or Pre-funding your...How do I unsubscribe from newsletter emails?
Apart from accounting emails (invoices etc) we communicate with customers in 2 ways: 1) ...How do I upgrade/downgrade my hosting account or other service?
You can upgrade/downgrade your hosting package at any time*. The steps are as follows: 1)...How quickly do you respond to support tickets?
We respond to all requests inside the following time frames:SALES: 24 hours (except...I cannot add my credit/debit card to my account.
This happens because there is some error between the details you have provided on your GodsWeb...I just ordered a hosting account, but it hasn't been activated?
If you have ordered and paid for a hosting account, and more than 2 hours has passed since...I now have a Reseller Licence. Can I transfer across my previous ordered single hosting accounts to benefit from the Reseller discounts?
The short answer is yes. However, it does take quite a bit of work to make this happen for...My order has just been cancelled as 'flagged for review'. Why? and what can I do about it?
This policy should be read in conjunction with our GDPR notes which came into force on the 25th...Reports of Abuse
Should you wish to report abuse by any of our customers, you can do so by raising a support...Terms
Net Development Group trading as GodsWeb issues this document. The company shall be known...Two Factor Authentication - why you need it?
We know, your login to your private client area of myGodsWeb has become one of the most precious...What are 'overage' charges?
If you have a hosting account that has 'unlimited' or 'no limits' as part of its feature list, it...What charges will I face if I exceed my hosting plan's monthly data transfer allocation?
We advise and encourage all customers to monitor their own bandwidth/data transfer usage on their...What do I enter for my SSL cert configuration?
You will be asked for 2 things:Web Server Type: cPanel / WHMandCSRTo generate your CSR, you...What is the invoice/billing procedure?
TIME FRAME 30 DAYS BEFORE CANCELLATION PERIOD (up to 72 hours before due date) DUE DATE...Which payment method should I use?
This is probably the most important article in the knowledgebase and you should use it to find a...Why do you have an 'account ownership transfer fee'?
Quite a few reasons. Here are the most important: It covers our administration costs and time...Why was my credit/debit card payment declined?
Declines can happen for a variety of reasons. When we submit a charge to your bank, they have...Can I change the frequency of my account payments?
Yes you can. We can make changes on any product/service (not domain names) to any period that...